Employment

When travel plans go awry, airline passengers may take out their frustrations on customer service agents. We surveyed 104 customer service agents. About half said passengers had verbally threatened them and 10% said passengers had physically assaulted them in the past year. One prosecutor told GAO the transitory nature of airports makes it difficult to get witnesses to testify at trial; when prosecuted, passengers generally face misdemeanor charges. While stakeholders GAO interviewed generally did not identify gaps in resources, some said incidents could be further mitigated if, for example, airports made law enforcement’s presence more visible or airlines provided conflict de-escalation training to customer service agents. more »

Fed Governor Michelle W. Bowman asks: "For many years, inflation has run modestly below our 2 percent objective. Given that, it would be helpful to hear from you whether you think the Federal Open Market Committee should consider strategies that aim to have inflation exceed our target for a time, to make up for the earlier period of time when it fell short. Or would that threaten the decades of success the Fed has had keeping the public's expectations for inflation low and stable?" ... more »

Introduced: A bill to improve obstetric care in rural areas; strengthen the development of small business concerns in emerging markets, including those owned by women, minorities, veterans and in rural areas; A bill to increase the age of eligibility for children to receive benefits under the Special Supplemental Nutrition Program for Women, Infants, and Children; A bill to direct the Federal Communications Commission to take certain actions to increase diversity in the broadcasting industry; A bill to require review by the Government Accountability Office of screening protocols of the Transportation Security Administration relating to breast milk and formula; A bill to provide for congressional oversight of the board of directors of the United States Olympic and Paralympic Committee and to protect amateur athletes from emotional, physical, and sexual abuse, and for other purposes. more »

The letter details newly obtained documents suggesting that the Department of Education enabled Dream Center to mislead students regarding the accreditation status of two Dream Center-owned schools. The documents also reveal that despite knowledge of Dream Center’s false claims of accreditation, the Department did not immediately require the for-profit company to take corrective action. Instead, the Department supported efforts to retroactively accredit the institutions in question by rewriting Department policy. more »